FAQS

Frequently asked quesions on land Transportation

What are the options for road transportation?

You can check out here our land transportation options

Which information do I need in order to request a transportation quote?

To provide you with a transport quote, we need the following details: the pickup and destination zip codes, the number of packages along with their dimensions and weight, the invoice value and the payment conditions.

How can I track my shipments?

Our technology allows you to monitor the status of your shipments in real time, at all times. You can also view your shipment records in our Client Area.

Which types of goods can I transport?

In naGRUP we transport all types of goods, except for those subject to the A.D.R agreement.

How can I request a quote for my next shipment of goods?

You can do it directly using our contact form and our team will contact you shortly. You can also send us your request by e-mail to info.es@nagrup.com

Frequently asked quesions on our Logistics services

What are INCOTERMS?

They are a set of international rules regulated by the International Chamber of Commerce that determine the scope of the commerce clauses included in the international trade contract.
Incoterms are also called price clauses, since each term allows to determine the elements that compose it.

What are the most common INCOTERMS to send my shipments?

There are a few types of INCOTERMS that determine the obligations between buyers and sellers. The most common conditions for the transportation of goods are:

DAP (Delivered at Place): The seller delivers the goods and assumes all risks until they are made available to the buyer. Once the goods are ready to be unloaded at the agreed location, the risk transfers to the buyer, who is responsible for transporting them to the final destination.
DDP (Delivered Duty Paid): The seller delivers the goods and assumes all risks until they are made available to the buyer. When the goods are ready for import and prepared for unloading at the agreed location, the risk transfers to the buyer. Additionally, the seller bears all risks associated with delivering the goods to their final destination and is responsible for handling both import and export customs procedures.
EXW (Ex Works): The seller is only responsible for making the goods available for pickup at their business location or another agreed-upon site. The buyer assumes all risks from that point onward. Under Ex Works conditions, the seller prepares the goods for collection, but the buyer is responsible for loading them onto the transport vehicle and managing export procedures.
What do I need to know to complete the procedures for the import and export of goods?

In naGRUP we offer the whole management of the customs procedures together with the transportation services, so that you don’t need to do any other procedure. This way, we guarantee that the documentation is correct, which allows a more dynamic transportation when it comes to export and import.

Frequently asked quesions on our Pickup points

What’s a Pickup Point?

It’s a service we offer in naGRUP that allows you to pick up your online purchases at our platforms located in Lleida and La Farga de Moles.

For online shopping from Andorra to any foreign online store, can I shop anywhere on the Internet (Amazon, Ali Express, Leroy Merlin, etc.) and send it to La Farga de Moles to pick it up?
Yes, you just need to complete the order in the ecommerce and introduce your name and your telephone number, so we can notice you once the package is available to be picked up. The delivery adress you should introducein the ecommerce checkout is the following:
naGRUP
Ctra. Andorra
Nac.145 Km. 9
25799 La Farga de Moles
Which companies do you work with in the pickup points?

In La Farga de Moles you can pick up your orders from any online store in our business hours between 09h and 18h.

Do I need to declare to Customs the merchandise I pick up from La Farga de Moles?

It will always be necessary to make a verbal declaration, accompanied by a detailed invoice for the goods at the Andorran Customs. In case you want to make a VAT Tax Free, all goods less than or equal to €300 are exempt from paying IGI.
For more information, go to the following link:
https://www.duana.ad/images/stories/Declaracio_mercaderies.pdf

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