Frequently Asked Questions

Frequently asked questions about transport

What are the road transportation options?

You can view our transportation options in Ground Transportation.

What information do I need to request a transport quote from Andorra?

In order to provide a shipping quote, we need to know the postal code of the collection and destination address of the goods, the number of packages and the measurements of each of them, the weight, the invoice value and the payment terms.

How can I check the tracking of my shipments?

Thanks to our technology, you can check the status of your shipments in real time at any time. You can also view your shipment history from our Customer Area.

What type of goods can I transport?

At naGRUP we transport all types of goods, except for goods subject to ADR.

How do I request a quote for my next shipment of goods?

You can do this directly via our contact form and our team will contact you shortly. Or send us your request by email to info.fr@nagrup.com

Frequently asked questions about la logistique

What are INCOTERMS?

This is a set of international rules, governed by the International Chamber of Commerce, that determine the commercial clauses included in international sales contracts.
Incoterms are also called price clauses, since each term determines the elements that comprise it.

What are the most common INCOTERMS for my shipments?

There are several types of INCOTERMS that determine the obligations between the buyer and the seller. The most common terms for the carriage of goods are:
DAP: Delivered at Place – Delivered at Place is when the seller delivers the goods, with transfer of risk, when they are placed at the buyer’s disposal in the means of transport prepared for unloading at the agreed destination. The seller bears all risks of transporting the goods to the agreed place.

DDP: Delivered Duty Paid – Delivered Duty Paid is when the seller delivers the goods, with transfer of risk, when they are placed at the buyer’s disposal for shipment upon import in the arriving means of transport prepared for unloading at the agreed place of destination. The seller bears all risks of transporting the goods to the agreed place and must ship the goods for both import and export, as well as complete all related customs formalities.

EXW: Factory or Ex Works means that the seller is solely responsible for delivering the goods to its own facilities or to external facilities designated by it. The buyer assumes all risks from departure to destination. Under Ex Works conditions, the seller places the goods at the buyer’s disposal at its own premises but has no obligation to load the goods onto the vehicle that collects the goods, nor to ship the goods for export.

What information do I need to complete the import and export procedures for goods?

At naGRUP, we offer, along with our transport service, the comprehensive management of all customs procedures so you don’t have to complete any other procedures. This way, we guarantee correct documentation, allowing for more agile transport at the time of export and import.

Frequently asked questions about collection points

How to track the delivery of my package?

Go to the CCHEZVOUS application – https://www.cchezvous.fr/suivi-colis

How do I know if the package I am expecting is available at the CCHEZVOUS pickup point of naGRUP?

An email or SMS will be sent by CCHEZVOUS to the recipient. You can also check the CCHEZVOUS application – https://www.cchezvous.fr/suivi-colis

When should I go to pick up my package at the CCHEZVOUS pickup point of naGRUP?
After receiving the email, CCHEZVOUS will provide you with the address of the pickup point as well as its opening hours.
How do I collect my package at the CCHEZVOUS pickup point of naGRUP?

Once you receive the SMS confirming that your package has arrived at your CCHEZVOUS – naGRUP pickup point, you must go to the pickup point with your ID (identity card, passport, or driver’s license) and the QR code received by email.