{"id":20,"date":"2023-06-29T08:37:10","date_gmt":"2023-06-29T08:37:10","guid":{"rendered":"https:\/\/nagrup.com\/fr\/?page_id=20"},"modified":"2025-04-08T14:14:16","modified_gmt":"2025-04-08T14:14:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/nagrup.com\/fr\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"<div class=\"block-hero nagrup-block\">\n\n        <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"311\" src=\"https:\/\/nagrup.com\/fr\/wp-content\/uploads\/sites\/4\/2024\/07\/nagrup-FAQS-banner-2-23-1440x438.jpg\" class=\"block-hero__bg-image\" alt=\"\" srcset=\"https:\/\/nagrup.com\/fr\/wp-content\/uploads\/sites\/4\/2024\/07\/nagrup-FAQS-banner-2-23-1440x438.jpg 1440w, https:\/\/nagrup.com\/fr\/wp-content\/uploads\/sites\/4\/2024\/07\/nagrup-FAQS-banner-2-23-300x91.jpg 300w, https:\/\/nagrup.com\/fr\/wp-content\/uploads\/sites\/4\/2024\/07\/nagrup-FAQS-banner-2-23-768x234.jpg 768w, https:\/\/nagrup.com\/fr\/wp-content\/uploads\/sites\/4\/2024\/07\/nagrup-FAQS-banner-2-23-1536x467.jpg 1536w, https:\/\/nagrup.com\/fr\/wp-content\/uploads\/sites\/4\/2024\/07\/nagrup-FAQS-banner-2-23.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>    \n    <div class=\"block-hero__content\">\n\n        <div class=\"container text-end\">\n            <h1 class=\"block-hero__heading\">Questions fr\u00e9quentes<\/h1>\n            <div class=\"mt-2\">\n                            <\/div>\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div class=\"block-page-anchors nagrup-block\">\n\n    <div class=\"container\">\n\n        <nav>\n                                            <a href=\"#transport\">Informations utiles sur le transport<\/a>\n                                                            <a href=\"#logistique\">Informations utiles sur la logistique<\/a>\n                                                            <a href=\"#points-retrait\">Informations utiles sur points de retrait<\/a>\n                                    <\/nav>\n\n    <\/div>\n\n<\/div>\n\n\n<p><\/p>\n\n\n<div id=\"transport\" class=\"block-faq nagrup-block  block-faq--bg-gray\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            <div class=\"col-md-4\">\n                <h3 class=\"block-faq__title\">Questions fr\u00e9quentes sur <strong>le transport<\/strong><\/h3>\n            <\/div>\n\n            <div class=\"col-md-8\">\n                <dl class=\"block-faq__accordion\">\n                                        <dt class=\"block-faq__question\">\n                        Quelles sont les options de transport routier ?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Quelles sont les options de transport routier ?<br \/>\nVous pouvez consulter nos modes de transport dans <a href=\"\/?page_id=36\">Transport terrestre<\/a><\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        De quelles informations ai-je besoin pour demander un devis de transport Andorre ?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Afin de faire un devis de transport, nous avons besoin de conna\u00eetre le code postal de l\u2019adresse de collecte et de destination de la marchandise, le nombre de colis et les mesures de chacun d&rsquo;eux, le poids, la valeur de la facture et les conditions de paiement.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         Comment puis-je v\u00e9rifier le suivi de mes envois ?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Gr\u00e2ce \u00e0 notre technologie, il est possible de v\u00e9rifier l&rsquo;\u00e9tat de vos exp\u00e9ditions en temps r\u00e9el \u00e0 tout moment. Il est \u00e9galement possible de consulter l&rsquo;historique de vos exp\u00e9ditions depuis notre Espace Client.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        Quel type de marchandise puis-je transporter ?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Chez naGRUP, nous transportons tous types de marchandises, \u00e0 l&rsquo;exception des marchandises soumises \u00e0 l&rsquo;A.D.R.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        Comment demander un devis pour mon prochain envoi de marchandise ?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Vous pouvez le faire directement via notre formulaire de contact et notre \u00e9quipe vous contactera sous peu. Ou envoyez-nous votre demande par mail \u00e0 <a href=\"mailto:info.fr@nagrup.com\">info.fr@nagrup.com<\/a><\/p>\n                    <\/dd>\n                                    <\/dl>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div id=\"logistique\" class=\"block-faq nagrup-block  block-faq--bg-white\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            <div class=\"col-md-4\">\n                <h3 class=\"block-faq__title\">Questions fr\u00e9quentes sur <strong>la logistique<\/strong><\/h3>\n            <\/div>\n\n            <div class=\"col-md-8\">\n                <dl class=\"block-faq__accordion\">\n                                        <dt class=\"block-faq__question\">\n                        Que sont les INCOTERMS ?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Il s&rsquo;agit d&rsquo;un ensemble de r\u00e8gles internationales, r\u00e9gies par la Chambre de commerce internationale, qui d\u00e9terminent les clauses commerciales incluses dans le contrat de vente international.<br \/>\nLes incoterms sont aussi appel\u00e9s clauses de prix, puisque chaque terme permet de d\u00e9terminer les \u00e9l\u00e9ments qui le composent.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        Quels sont les INCOTERMS les plus courants pour effectuer mes envois ?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Il existe plusieurs types d&rsquo;INCOTERMS qui d\u00e9terminent les obligations entre l&rsquo;acheteur et le vendeur. Les conditions les plus courantes pour le transport de marchandises sont :<br \/>\n<strong>DAP<\/strong>\u00a0: Livr\u00e9 sur place &#8211; Livr\u00e9 sur place, c&rsquo;est lorsque le vendeur livre la marchandise, avec transfert des risques, lorsqu&rsquo;elle est mise \u00e0 disposition de l&rsquo;acheteur dans le moyen de transport pr\u00e9par\u00e9 pour le d\u00e9chargement \u00e0 la destination convenue. Le vendeur supporte tous les risques d&rsquo;amener la marchandise au lieu convenu.<\/p>\n<p><strong>DDP<\/strong>\u00a0: Delivered Duty Paid &#8211; Delivered Duty Paid, c&rsquo;est lorsque le vendeur livre la marchandise, avec transfert des risques, lorsqu&rsquo;il la met \u00e0 disposition de l&rsquo;acheteur exp\u00e9di\u00e9e \u00e0 l&rsquo;importation dans le moyen de transport d&rsquo;arriv\u00e9e pr\u00e9par\u00e9 pour le d\u00e9chargement au lieu de destination convenu . Le vendeur supporte tous les risques d&rsquo;amener la marchandise au lieu convenu et doit exp\u00e9dier la marchandise tant \u00e0 l&rsquo;import qu&rsquo;\u00e0 l&rsquo;export, ainsi qu&rsquo;effectuer toutes les formalit\u00e9s douani\u00e8res y aff\u00e9rentes.<\/p>\n<p><strong>EXW<\/strong>\u00a0: Factory ou Ex Works signifie que le vendeur est seul responsable de la livraison des marchandises \u00e0 ses propres installations ou \u00e0 des installations externes d\u00e9sign\u00e9es par lui. L&rsquo;acheteur assume tous les risques du d\u00e9part jusqu&rsquo;\u00e0 la destination. Dans les conditions Ex Works, le vendeur met la marchandise \u00e0 la disposition de l&rsquo;acheteur dans ses propres locaux mais n&rsquo;a aucune obligation de charger la marchandise sur le v\u00e9hicule qui vient chercher la marchandise, ni d&rsquo;exp\u00e9dier la marchandise \u00e0 l&rsquo;export.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        De quelles informations ai-je besoin pour effectuer les d\u00e9marches d&rsquo;importation et d&rsquo;exportation des marchandises ?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Chez naGRUP, nous proposons, avec le service de transport, la gestion int\u00e9grale de toutes les proc\u00e9dures douani\u00e8res afin que vous n&rsquo;ayez \u00e0 effectuer aucune autre proc\u00e9dure. De cette fa\u00e7on, nous garantissons que la documentation est correcte, permettant un transport plus agile au moment de l&rsquo;exportation et de l&rsquo;importation. Si vous avez besoin de plus d&rsquo;informations, consulter notre page service douane, vous pouvez consulter la rubrique : <a href=\"\/?page_id=38\">Gestion des douanes<\/a><\/p>\n                    <\/dd>\n                                    <\/dl>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div id=\"points-retrait\" class=\"block-faq nagrup-block  block-faq--bg-gray\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            <div class=\"col-md-4\">\n                <h3 class=\"block-faq__title\">Questions fr\u00e9quentes sur <strong>points de retrait<\/strong><\/h3>\n            <\/div>\n\n            <div class=\"col-md-8\">\n                <dl class=\"block-faq__accordion\">\n                                        <dt class=\"block-faq__question\">\n                        Comment suivre l\u2019acheminement de mon colis ?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Rendez-vous sur l\u2019application CCHEZVOUS \u2013 <a href=\"https:\/\/www.cchezvous.fr\/suivi-colis\" target=\"_blank\" rel=\"noopener\">https:\/\/www.cchezvous.fr\/suivi-colis<\/a><\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        Comment savoir si mon colis que j&rsquo;attends est disponible au point de retrait CCHEZVOUS de naGRUP ?                     <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <div class=\"ewa-rteLine\">Un e-mail ou un sms sera envoy\u00e9 par CCHEZVOUS au destinataire. Vous pouvez aussi vous rendre sur l\u2019application CCHEZVOUS \u2013 <a href=\"https:\/\/www.cchezvous.fr\/suivi-colis\" target=\"_blank\" rel=\"noopener\">https:\/\/www.cchezvous.fr\/suivi-colis<\/a><\/div>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        Quand se pr\u00e9senter pour r\u00e9cup\u00e9rer son colis dans le point de retrait CCHEZVOUS de naGRUP ?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <div class=\"ewa-rteLine\">Suite \u00e0 la r\u00e9ception de l\u2019e-mail, CCHEZVOUS vous indique l\u2019adresse du point relais ainsi que les horaires d\u2019ouverture de celui-ci.<\/div>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        Comment retirer mon colis au point de retrait CCHEZVOUS de naGRUP ?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Suite \u00e0 la r\u00e9ception de votre sms de colis bien arriv\u00e9 dans votre point relais CCHEZVOUS \u2013 naGRUP. Vous devez vous pr\u00e9sentez \u00e0 votre point relais avec votre pi\u00e8ce d\u2019identit\u00e9 (carte d&rsquo;identit\u00e9, passeport, permis de conduire) et votre QR-code re\u00e7u par e-mail.<\/p>\n                    <\/dd>\n                                    <\/dl>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Faqs - naGRUP France<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nagrup.com\/fr\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faqs - 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