{"id":38,"date":"2023-04-11T10:36:35","date_gmt":"2023-04-11T10:36:35","guid":{"rendered":"https:\/\/nagrup.com\/?page_id=38"},"modified":"2025-05-13T13:42:16","modified_gmt":"2025-05-13T13:42:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/nagrup.com\/es\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"<div class=\"block-hero nagrup-block\">\n\n        <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"373\" src=\"https:\/\/nagrup.com\/es\/wp-content\/uploads\/sites\/1\/2023\/04\/faqs-1024x373.jpg\" class=\"block-hero__bg-image\" alt=\"\" srcset=\"https:\/\/nagrup.com\/es\/wp-content\/uploads\/sites\/1\/2023\/04\/faqs-1024x373.jpg 1024w, https:\/\/nagrup.com\/es\/wp-content\/uploads\/sites\/1\/2023\/04\/faqs-300x109.jpg 300w, https:\/\/nagrup.com\/es\/wp-content\/uploads\/sites\/1\/2023\/04\/faqs-768x280.jpg 768w, https:\/\/nagrup.com\/es\/wp-content\/uploads\/sites\/1\/2023\/04\/faqs-1536x560.jpg 1536w, https:\/\/nagrup.com\/es\/wp-content\/uploads\/sites\/1\/2023\/04\/faqs.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>    \n    <div class=\"block-hero__content\">\n\n        <div class=\"container text-end\">\n            <h1 class=\"block-hero__heading\">FAQS<\/h1>\n            <div class=\"mt-2\">\n                            <\/div>\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div class=\"block-page-anchors nagrup-block\">\n\n    <div class=\"container\">\n\n        <nav>\n                                            <a href=\"#transporte-terrestre\">Preguntas frecuentes sobre el transporte terrestre<\/a>\n                                                            <a href=\"#logistica\">Preguntas frecuentes sobre log\u00edstica<\/a>\n                                                            <a href=\"#puntos-recogida\">Preguntas frecuentes sobre puntos de recogida<\/a>\n                                    <\/nav>\n\n    <\/div>\n\n<\/div>\n\n<div id=\"transporte-terrestre\" class=\"block-faq nagrup-block  block-faq--bg-gray\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            <div class=\"col-md-4\">\n                <h3 class=\"block-faq__title\">Preguntas frecuentes sobre el <strong>transporte terrestre<\/strong><\/h3>\n            <\/div>\n\n            <div class=\"col-md-8\">\n                <dl class=\"block-faq__accordion\">\n                                        <dt class=\"block-faq__question\">\n                        \u00bfCu\u00e1les son las opciones de transporte por carretera?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Puedes consultar nuestras modalidades de transporte en\u00a0<a href=\"\/?page_id=99\">Transporte Terrestre<\/a><\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        \u00bfQu\u00e9 datos necesito para solicitar una cotizaci\u00f3n de transporte?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Para poder realizar una cotizaci\u00f3n de transporte necesitamos saber el c\u00f3digo postal de recogida y destino de la mercanc\u00eda, cantidad de bultos y medidas de cada uno de ellos, el peso, valor de la factura y las condiciones de pago.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfC\u00f3mo puedo consultar el seguimiento de mis env\u00edos?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Gracias a nuestra tecnolog\u00eda es posible consultar en todo momento el estado de tus expediciones en tiempo real. Tambi\u00e9n es posible consultar tu historial de expediciones desde nuestra \u00c1rea de clientes<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfQu\u00e9 tipo de mercanc\u00eda puedo transportar?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>En naGRUP realizamos el transporte de todo tipo de mercanc\u00edas, exceptuando mercanc\u00edas sujetas a normativa A.D.R.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfC\u00f3mo solicito una cotizaci\u00f3n para mi pr\u00f3ximo env\u00edo de mercanc\u00eda?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Puedes hacerlo directamente a trav\u00e9s de nuestro <a href=\"\/?page_id=40\">formulario de contacto<\/a> y nuestro equipo contactar\u00e1 contigo a la brevedad. O bien, enviarnos tu solicitud por correo a <a href=\"mailto:info.es@nagrup.com\">info.es@nagrup.com<\/a><\/p>\n                    <\/dd>\n                                    <\/dl>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div id=\"logistica\" class=\"block-faq nagrup-block  block-faq--bg-white\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            <div class=\"col-md-4\">\n                <h3 class=\"block-faq__title\">Preguntas frecuentes sobre el servicio de <strong>log\u00edstica<\/strong><\/h3>\n            <\/div>\n\n            <div class=\"col-md-8\">\n                <dl class=\"block-faq__accordion\">\n                                        <dt class=\"block-faq__question\">\n                        \u00bfQu\u00e9 son los INCOTERMS?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Son un conjunto de reglas internacionales, regidos por la C\u00e1mara de Comercio Internacional, que determinan el alcance de las cl\u00e1usulas comerciales inclu\u00eddas en el contrato de compraventa internacional.<\/p>\n<p>Los Incoterms tambi\u00e9n se denominan cl\u00e1usulas de precio, ya que cada t\u00e9rmino permite determinar los elementos que lo componen.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfCu\u00e1les son los INCOTERMS m\u00e1s comunes para realizar mis env\u00edos?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Existen varios tipos de INCOTERMS que determinan las obligaciones entre comprador y vendedor. Las condiciones m\u00e1s comunes para el transporte de mercanc\u00edas son:<br \/>\n<strong>DAP<\/strong>: Delivered at Place &#8211; Entregada en lugar, es cuando el vendedor entrega la mercanc\u00eda, con transmisi\u00f3n del riesgo, cuando \u00e9sta se pone a disposici\u00f3n del comprador en los medios de transporte preparada para la descarga en el lugar de destino acordado. El vendedor corre con todos los riesgos de llevar la mercanc\u00eda hasta el lugar acordado.<br \/>\n<strong>DDP<\/strong>: Delivered Duty Paid &#8211; Entregada Derechos Pagados, significa que el vendedor asume todos los costos y riesgos hasta que la mercanc\u00eda llega al lugar acordado, lista para su descarga. Esto incluye el despacho de aduanas tanto en el pa\u00eds de origen como en el de destino. El vendedor es responsable de todos los tr\u00e1mites aduaneros y del pago de impuestos y aranceles, garantizando que el comprador reciba la mercanc\u00eda sin preocuparse por estos procesos.<br \/>\n<strong>EXW<\/strong>: En F\u00e1brica o Ex Works consiste en que el vendedor solo es responsable de entregar las mercanc\u00edas en sus instalaciones propias o externas designadas por el mismo. El comprador asume todo el riesgo desde all\u00ed hasta el destino. En condiciones Ex Works el vendedor pone la mercanc\u00eda a disposici\u00f3n del comprador en sus propios locales pero no tiene ninguna obligaci\u00f3n de cargar la mercanc\u00eda en el veh\u00edculo que venga a recoger la mercanc\u00eda, ni tampoco despachar\u00e1 la mercanc\u00eda para la exportaci\u00f3n.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfQu\u00e9 informaci\u00f3n necesito para realizar los tr\u00e1mites de importaci\u00f3n y exportaci\u00f3n de mercanc\u00eda?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>En naGRUP ofrecemos junto al servicio de transporte, la gesti\u00f3n integral de todos los tr\u00e1mites aduaneros para que no tengas que realizar ning\u00fan otro tr\u00e1mite. De esta forma, garantizamos que la documentaci\u00f3n est\u00e9 en orden permitiendo un transporte m\u00e1s \u00e1gil al momento de realizar la exportaci\u00f3n e importaci\u00f3n.<\/p>\n                    <\/dd>\n                                    <\/dl>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div id=\"puntos-recogida\" class=\"block-faq nagrup-block  block-faq--bg-gray\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            <div class=\"col-md-4\">\n                <h3 class=\"block-faq__title\">Preguntas frecuentes sobre el servicio de <strong>puntos de recogida<\/strong><\/h3>\n            <\/div>\n\n            <div class=\"col-md-8\">\n                <dl class=\"block-faq__accordion\">\n                                        <dt class=\"block-faq__question\">\n                        \u00bfEn qu\u00e9 consiste el Punto de Recogida?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Es un servicio que ofrecemos de naGRUP que te permite recoger tus compras online en nuestras plataformas ubicadas en Lleida y La Farga de Moles.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        \u00bfPara compras online desde Andorra a cualquier tienda online extranjera, puedo hacer cualquier compra en internet (Amazon, Ali Express, Leroy Merlin, etc.) y enviarla a La Farga de Moles para pasar a recogerla?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <div class=\"ewa-rteLine\">S\u00ed, s\u00f3lo debes pasar el pedido a la tienda on-line, indicar tu nombre y tel\u00e9fono para que te podamos avisar, y la direcci\u00f3n de entrega de naGRUP La Farga de Moles:<\/div>\n<div class=\"ewa-rteLine\"><\/div>\n<div class=\"ewa-rteLine\">naGRUP<\/div>\n<div class=\"ewa-rteLine\">Ctra. Andorra<\/div>\n<div class=\"ewa-rteLine\">Nac.145 Km. 9<\/div>\n<div class=\"ewa-rteLine\">25799 La Farga de Moles<\/div>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        \u00bfCon qu\u00e9 empresas trabajan en los puntos de recogida?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>En la Farga de Moles puedes recoger tus pedidos realizados a trav\u00e9s de cualquier tienda online en nuestro horario de 09h a 18h.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfDebo declarar a la Aduana la mercanc\u00eda que recojo des de La Farga de Moles?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Siempre ser\u00e1 necesaria hacer una declaraci\u00f3n verbal, acompa\u00f1ada de una factura detallada de la mercanc\u00eda en la Aduana Andorrana. En caso de querer realizar un Tax Free del IVA, toda mercanc\u00eda inferior o igual a 300\u20ac queda exenta de pagar IGI.<br \/>\nPara m\u00e1s informaci\u00f3n ir al siguiente enlace:<\/p>\n<p>https:\/\/www.duana.ad\/images\/stories\/Declaracio_mercaderies.pdf<\/p>\n                    <\/dd>\n                                    <\/dl>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div class=\"py-4\"><div class=\"container\"><div class=\"row justify-content-center\"><div class=\"col-md-6\"><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_2' >\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Contacto<\/h2>\n                            <p class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; se\u00f1ala los campos obligatorios<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_2'  action='\/es\/wp-json\/wp\/v2\/pages\/38' data-formid='2' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_2_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below 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id=\"field_2_11\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_11'>Idioma<\/label><div class='ginput_container ginput_container_select'><select name='input_11' id='input_2_11' class='large gfield_select'     aria-invalid=\"false\" ><option value='Espa\u00f1ol' >Espa\u00f1ol<\/option><option value='Catal\u00e0' >Catal\u00e0<\/option><option value='English' >English<\/option><option value='Fran\u00e7ais' >Fran\u00e7ais<\/option><\/select><\/div><\/div><div id=\"field_2_6\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_6'>Mensaje<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_6' id='input_2_6' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_2_8\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Consentimiento comunicaciones comerciales.<\/legend><div class='ginput_container ginput_container_consent'><input name='input_8.1' id='input_2_8_1' type='checkbox' value='1'    aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_2_8_1' >Acepto que se traten mis datos para recibir las ofertas y novedades.<\/label><input type='hidden' name='input_8.2' value='Acepto que se traten mis datos para recibir las ofertas y novedades.' class='gform_hidden' \/><input type='hidden' name='input_8.3' value='37' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_2_7\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Consentimiento<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_7.1' id='input_2_7_1' type='checkbox' value='1'  aria-describedby=\"gfield_consent_description_2_7\" aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_2_7_1' >Acepto que se traten mis datos para atender la solicitud de informaci\u00f3n.<span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/label><input type='hidden' name='input_7.2' value='Acepto que se traten mis datos para atender la solicitud de informaci\u00f3n.' class='gform_hidden' \/><input type='hidden' name='input_7.3' value='37' class='gform_hidden' \/><\/div><div class='gfield_description gfield_consent_description' id='gfield_consent_description_2_7' tabindex='0'><br \/>\n<strong>RESPONSABLE TRATAMIENTO: NAGRUP HISPANIA, S.L.<\/strong><br \/>\n<br \/>\n<strong>FINALIDAD:<\/strong> Atender la solicitud del usuario, y en caso de dar su consentimiento, le mantendremos informado sobre las ofertas y novedades.<br \/>\n<strong>LEGITIMACI\u00d3N:<\/strong> Consentimiento del interesado.<br \/>\n<strong>DERECHOS:<\/strong> Acceso, rectificaci\u00f3n, supresi\u00f3n, oposici\u00f3n, limitaci\u00f3n, portabilidad, revocaci\u00f3n del consentimiento. 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