{"id":390,"date":"2023-04-11T10:36:35","date_gmt":"2023-04-11T10:36:35","guid":{"rendered":"https:\/\/nagrup.com\/es\/?page_id=390"},"modified":"2025-05-13T13:21:07","modified_gmt":"2025-05-13T13:21:07","slug":"preguntes-frequents-faqs","status":"publish","type":"page","link":"https:\/\/nagrup.com\/es\/ca\/preguntes-frequents-faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"<div class=\"block-hero nagrup-block\">\n\n        <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"373\" src=\"https:\/\/nagrup.com\/es\/wp-content\/uploads\/sites\/1\/2023\/04\/faqs-1024x373.jpg\" class=\"block-hero__bg-image\" alt=\"\" srcset=\"https:\/\/nagrup.com\/es\/wp-content\/uploads\/sites\/1\/2023\/04\/faqs-1024x373.jpg 1024w, https:\/\/nagrup.com\/es\/wp-content\/uploads\/sites\/1\/2023\/04\/faqs-300x109.jpg 300w, https:\/\/nagrup.com\/es\/wp-content\/uploads\/sites\/1\/2023\/04\/faqs-768x280.jpg 768w, https:\/\/nagrup.com\/es\/wp-content\/uploads\/sites\/1\/2023\/04\/faqs-1536x560.jpg 1536w, https:\/\/nagrup.com\/es\/wp-content\/uploads\/sites\/1\/2023\/04\/faqs.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>    \n    <div class=\"block-hero__content\">\n\n        <div class=\"container text-end\">\n            <h1 class=\"block-hero__heading\">FAQS<\/h1>\n            <div class=\"mt-2\">\n                            <\/div>\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div class=\"block-page-anchors nagrup-block\">\n\n    <div class=\"container\">\n\n        <nav>\n                                            <a href=\"#transporte-terrestre\">Preguntes freq\u00fcents sobre transport terrestre<\/a>\n                                                            <a href=\"#logistica\">Preguntes freq\u00fcents sobre log\u00edstica<\/a>\n                                                            <a href=\"#puntos-recogida\">Preguntes freq\u00fcents sobre punts de recollida<\/a>\n                                    <\/nav>\n\n    <\/div>\n\n<\/div>\n\n<div id=\"transporte-terrestre\" class=\"block-faq nagrup-block  block-faq--bg-gray\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            <div class=\"col-md-4\">\n                <h3 class=\"block-faq__title\">Preguntes freq\u00fcents sobre el <strong>transport terrestre<\/strong><\/h3>\n            <\/div>\n\n            <div class=\"col-md-8\">\n                <dl class=\"block-faq__accordion\">\n                                        <dt class=\"block-faq__question\">\n                        Quines s\u00f3n les opcions de transport terrestre?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Pots consultar les modalitats en Transport Terrestre que t\u2019oferim a <a href=\"\/es\/ca\/serveis\/transport-distribucio-andorra-lleida-pirineu\/\">Transport Terrestre<\/a><\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        Quines dades necessito per demanar una cotitzaci\u00f3 de transport?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Per poder realitzar una cotitzaci\u00f3 de transport necessitem saber el codi postal de recollida i destinaci\u00f3 de la mercaderia, quantitat d&#8217;embalums i mesures de cada un d&#8217;ells, el pes, valor de la factura i les condicions de pagament.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        Com puc consultar el seguiment dels meus enviaments?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Gr\u00e0cies a la nostra tecnologia \u00e9s possible consultar en tot moment l&#8217;estat de les teves expedicions en temps real. Tamb\u00e9 \u00e9s possible consultar el teu historial d&#8217;expedicions des de la nostra <a href=\"https:\/\/clients.nagrup.com\/mclient\/\" target=\"_blank\" rel=\"noopener\">\u00c0rea de clients<\/a>.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         Quin tipus de mercaderia puc transportar?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>A naGRUP realitzem el transport de tot tipus de mercaderies, exceptuant mercaderies subjectes a normativa A.D.R.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        Com sol\u00b7licito una cotitzaci\u00f3 pel meu proper enviament de mercaderies?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Pots fer-ho directament a trav\u00e9s del nostre <a href=\"\/es\/ca\/contacte\/\">formulari de contacte<\/a> i el nostre equip es posar\u00e0 en contacte amb tu el m\u00e9s r\u00e0pid possible. O b\u00e9, enviar-nos la teva sol\u00b7licitud per correu a <a href=\"mailto:info.es@nagrup.com\">info.es@nagrup.com<\/a><\/p>\n                    <\/dd>\n                                    <\/dl>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div id=\"logistica\" class=\"block-faq nagrup-block  block-faq--bg-white\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            <div class=\"col-md-4\">\n                <h3 class=\"block-faq__title\">Preguntes freq\u00fcents sobre el servei de <strong>log\u00edstica<\/strong><\/h3>\n            <\/div>\n\n            <div class=\"col-md-8\">\n                <dl class=\"block-faq__accordion\">\n                                        <dt class=\"block-faq__question\">\n                        Qu\u00e8 s\u00f3n els INCOTERMS?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>S\u00f3n un conjunt de regles internacionals, regits per la Cambra de Comer\u00e7 Internacional, que determinen l&#8217;abast de les cl\u00e0usules comercials incloses en el contracte de compravenda internacional.<\/p>\n<p>Els Incoterms tamb\u00e9 es denominen cl\u00e0usules de preu, ja que cada terme permet determinar els elements que el componen.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                        Quins s\u00f3n els INCOTERMS m\u00e9s comuns per realitzar els meus enviaments?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Hi ha diversos tipus d&#8217;INCOTERMS que determinen les obligacions entre comprador i venedor. Les condicions m\u00e9s comunes pel transport de mercaderies s\u00f3n:<\/p>\n<p><strong>DAP:<\/strong>\u00a0Delivered at Place &#8211; Lliurada en lloc, \u00e9s quan el venedor lliura la mercaderia, amb transmissi\u00f3 del risc, quan aquesta es posa a disposici\u00f3 el comprador en els mitjans de transport preparada per a la desc\u00e0rrega en el lloc de destinaci\u00f3 acordat. El venedor corre amb tots els riscos de portar la mercaderia fins al lloc acordat.<\/p>\n<p><strong>DDP:<\/strong> Delivered Duty Paid &#8211; Lliurada Drets pagats, significa que el venedor assumeix totes les despeses i riscos fins que la mercaderia arriba al lloc acordat, a punt per a la seva desc\u00e0rrega. Aix\u00f2 inclou el despatx de duana tant al pa\u00eds d\u2019origen com al de destinaci\u00f3. El venedor \u00e9s responsable de tots els tr\u00e0mits duaners i del pagament d\u2019impostos i aranzels, garantint que el comprador rebi la mercaderia sense haver de preocupar-se per aquests processos.<\/p>\n<p><strong>EXW:<\/strong> En F\u00e0brica o Ex Works consisteix en que el venedor nom\u00e9s \u00e9s responsable de lliurar les mercaderies a les seves instal\u00b7lacions pr\u00f2pies o externes designades pel mateix. El comprador assumeix tot el risc des d&#8217;all\u00e0 fins a la destinaci\u00f3. En condicions Ex Works, el venedor posa la mercaderia a disposici\u00f3 del comprador en els seus propis locals, per\u00f2 no t\u00e9 cap obligaci\u00f3 de carregar la mercaderia al vehicle que vingui a recollir-la, ni tampoc de despatxar la mercaderia per a l&#8217;exportaci\u00f3.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         Quina informaci\u00f3 necessito per realitzar els tr\u00e0mits d&#8217;importaci\u00f3 i exportaci\u00f3 de mercaderia?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>A m\u00e9s del servei de transport, a naGRUP tamb\u00e9 oferim la gesti\u00f3 integral de totes les gestions duaneres per a que no hagis de realitzar cap altre tr\u00e0mit. D\u2019aquesta manera, garantim que la documentaci\u00f3 estigui en ordre, permetent un transport m\u00e9s \u00e0gil a l\u2019hora de realitzar l\u2019exportaci\u00f3 i importaci\u00f3.<\/p>\n                    <\/dd>\n                                    <\/dl>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div id=\"puntos-recogida\" class=\"block-faq nagrup-block  block-faq--bg-gray\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            <div class=\"col-md-4\">\n                <h3 class=\"block-faq__title\">Preguntes freq\u00fcents sobre <strong>punts de recollida<\/strong><\/h3>\n            <\/div>\n\n            <div class=\"col-md-8\">\n                <dl class=\"block-faq__accordion\">\n                                        <dt class=\"block-faq__question\">\n                        En qu\u00e8 consisteix el Punt de Recollida?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>\u00c9s un servei que oferim de naGRUP que et permet recollir les compres online a les nostres plataformes ubicades a Lleida i la Farga de Moles.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         Per compres online des d&#8217;Andorra a qualsevol botiga online estrangera, puc fer qualsevol compra a internet (Amazon, Ali Express, Leroy Merlin, etc.) i enviar-la a la Farga de Moles per passar a recollir-la?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <div class=\"ewa-rteLine\">S\u00ed, nom\u00e9s has de passar la comanda a la botiga online, indicar el teu nom i tel\u00e8fon de contacte perqu\u00e8 et puguem avisar i l&#8217;adre\u00e7a d&#8217;entrega de naGRUP La Farga de Moles:<\/div>\n<div class=\"ewa-rteLine\"><\/div>\n<div class=\"ewa-rteLine\">naGRUP<\/div>\n<div class=\"ewa-rteLine\">Ctra. Andorra<\/div>\n<div class=\"ewa-rteLine\">Nac.145 Km. 9<\/div>\n<div class=\"ewa-rteLine\">25799 La Farga de Moles<\/div>\n<div class=\"ewa-rteLine\">Espa\u00f1a<\/div>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         Amb quines empreses treballen en els punts de recollida?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>A la Farga de Moles pots recollir les teves comandes realitzades a trav\u00e9s de qualsevol botiga online al nostre horari de 09h a 18h.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         He de declarar a la duana la mercaderia que recullo des de la Farga de Moles?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Sempre ser\u00e0 necessari fer una declaraci\u00f3 verbal, acompanyada d&#8217;una factura detallada de la mercaderia a la duana Andorrana. En cas de voler realitzar un Tax Free de l&#8217;IVA, tota mercaderia inferior o igual a 300 \u20ac queda exempta de pagar IGI.<\/p>\n<p>Per a m\u00e9s informaci\u00f3 anar a l&#8217;enlla\u00e7 seg\u00fcent:<br \/>\n<a href=\"https:\/\/www.duana.ad\/images\/stories\/Declaracio_mercaderies.pd\" target=\"_blank\" rel=\"noopener\">https:\/\/www.duana.ad\/images\/stories\/Declaracio_mercaderies.pd<\/a><\/p>\n                    <\/dd>\n                                    <\/dl>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div class=\"py-4\"><div class=\"container\"><div class=\"row justify-content-center\"><div class=\"col-md-6\"><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_2'  action='\/es\/ca\/wp-json\/wp\/v2\/pages\/390' data-formid='2' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_2_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_1'>Nom i cognoms<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container 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field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_3'>Empresa<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_2_3' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_4'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_2_4' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_2_5\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_5'>Tel\u00e8fon<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_5' id='input_2_5' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_11\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_11'>Idioma<\/label><div class='ginput_container ginput_container_select'><select name='input_11' id='input_2_11' class='large gfield_select'     aria-invalid=\"false\" ><option value='Espa\u00f1ol' >Espa\u00f1ol<\/option><option value='Catal\u00e0' >Catal\u00e0<\/option><option value='English' >English<\/option><option value='Fran\u00e7ais' >Fran\u00e7ais<\/option><\/select><\/div><\/div><div id=\"field_2_6\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_6'>Missatge<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_6' id='input_2_6' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_2_8\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Consentimiento comunicaciones comerciales.<\/legend><div class='ginput_container ginput_container_consent'><input name='input_8.1' id='input_2_8_1' type='checkbox' value='1'    aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_2_8_1' >Acepto que se traten mis datos para recibir las ofertas y novedades.<\/label><input type='hidden' name='input_8.2' value='Acepto que se traten mis datos para recibir las ofertas y novedades.' class='gform_hidden' \/><input type='hidden' name='input_8.3' value='37' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_2_7\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Consentiment<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_7.1' id='input_2_7_1' type='checkbox' value='1'  aria-describedby=\"gfield_consent_description_2_7\" aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_2_7_1' >He llegit i accepto la pol\u00edtica de privacitat.<span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/label><input type='hidden' name='input_7.2' value='He llegit i accepto la pol\u00edtica de privacitat.' class='gform_hidden' \/><input type='hidden' name='input_7.3' value='37' class='gform_hidden' \/><\/div><div class='gfield_description gfield_consent_description' id='gfield_consent_description_2_7' tabindex='0'><br \/>\n<strong>RESPONSABLE TRACTAMENT: NAGRUP HISPANIA, S.L.<\/strong><strong>FINALITAT:<\/strong> Atendre la sol\u00b7licitud de l\u2019usuari.. <strong>LEGITIMACI\u00d3:<\/strong> Consentiment de l&#8217;interessat. <strong>CESIONES:<\/strong> No es preveuen cessions, excepte per obligaci\u00f3 legal o requeriment judicial. <strong>DRETS:<\/strong> Acc\u00e9s, rectificaci\u00f3, supressi\u00f3, oposici\u00f3, limitaci\u00f3, portabilitat, revocaci\u00f3 del consentiment. Si considera que el tractament de les seves dades no s\u2019ajusta a la normativa, pot acudir a l\u2019Autoritat de Control (www.aepd.es). <strong>INFORMACI\u00d3 ADDICIONAL:<\/strong> <a href=\"https:\/\/dev.nagrup.com\/es\/ca\/politica-de-privacitat\/\" target=\"_blank\">Pol\u00edtica de Privacidad<\/a><\/div><\/fieldset><div id=\"field_2_9\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_9'>CAPTCHA<\/label><div id='input_2_9' class='ginput_container ginput_recaptcha' data-sitekey='6Lez-mgsAAAAAANpQOpdKvt6RCq-tDgpA7EjW9pK'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_2' class='gform_button button' 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