{"id":1618,"date":"2023-06-27T07:44:35","date_gmt":"2023-06-27T07:44:35","guid":{"rendered":"https:\/\/nagrup.com\/ad\/faqs\/"},"modified":"2026-07-28T07:33:53","modified_gmt":"2026-07-28T07:33:53","slug":"faqs","status":"publish","type":"page","link":"https:\/\/nagrup.com\/ad\/es\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"block-hero nagrup-block\">\n\n        <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"311\" src=\"https:\/\/nagrup.com\/ad\/wp-content\/uploads\/sites\/3\/2024\/07\/nagrup-FAQS-banner-2-23-1440x438.jpg\" class=\"block-hero__bg-image\" alt=\"\" srcset=\"https:\/\/nagrup.com\/ad\/wp-content\/uploads\/sites\/3\/2024\/07\/nagrup-FAQS-banner-2-23-1440x438.jpg 1440w, https:\/\/nagrup.com\/ad\/wp-content\/uploads\/sites\/3\/2024\/07\/nagrup-FAQS-banner-2-23-300x91.jpg 300w, https:\/\/nagrup.com\/ad\/wp-content\/uploads\/sites\/3\/2024\/07\/nagrup-FAQS-banner-2-23-768x234.jpg 768w, https:\/\/nagrup.com\/ad\/wp-content\/uploads\/sites\/3\/2024\/07\/nagrup-FAQS-banner-2-23-1536x467.jpg 1536w, https:\/\/nagrup.com\/ad\/wp-content\/uploads\/sites\/3\/2024\/07\/nagrup-FAQS-banner-2-23.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>    \n    <div class=\"block-hero__content\">\n\n        <div class=\"container text-end\">\n            <h1 class=\"block-hero__heading\">FAQ&#8217;s<\/h1>\n            <div class=\"mt-2\">\n                            <\/div>\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div class=\"block-page-anchors nagrup-block\">\n\n    <div class=\"container\">\n\n        <nav>\n                                            <a href=\"#transporte-terrestre\">Preguntes freq\u00fcents sobre transport terrestre<\/a>\n                                                            <a href=\"#logistica\">Preguntas frecuentes sobre log\u00edstica<\/a>\n                                                            <a href=\"#puntos-recogida\">Preguntes freq\u00fcents sobre punts de recollida<\/a>\n                                    <\/nav>\n\n    <\/div>\n\n<\/div>\n\n<div id=\"transporte-terrestre\" class=\"block-faq nagrup-block  block-faq--bg-gray\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            <div class=\"col-md-4\">\n                <h3 class=\"block-faq__title\">Preguntas frecuentes <strong>sobre transporte terrestre<\/strong><\/h3>\n            <\/div>\n\n            <div class=\"col-md-8\">\n                <dl class=\"block-faq__accordion\">\n                                        <dt class=\"block-faq__question\">\n                         \u00bfCu\u00e1les son las opciones de transporte terrestre?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Puedes consultar las modalidades de transporte terrestre que te ofrecemos en <a href=\"https:\/\/nagrup.com\/ad\/serveis\/transport-nacional-i-internacional\/\">Transporte Terrestre<\/a><\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfQu\u00e9 datos necesito para solicitar una cotizaci\u00f3n de transporte?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Para poder realizar una cotizaci\u00f3n de transporte necesitamos saber el c\u00f3digo postal de recogida y destino de la mercanc\u00eda, la cantidad de bultos y las medidas de cada uno de ellos, el peso, el valor de la factura y las condiciones de pago<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfC\u00f3mo puedo consultar el seguimiento de mis env\u00edos?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Gracias a nuestra tecnolog\u00eda es posible consultar en todo momento el estado de tus expediciones en tiempo real. Tambi\u00e9n es posible consultar tu historial de expediciones desde nuestra <strong>\u00c1rea de clientes<\/strong> <\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfQu\u00e9 tipo de mercanc\u00eda puedo transportar?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>En naGRUP realizamos el transporte de todo tipo de mercanc\u00edas, exceptuando mercanc\u00edas sujetas a normativa A.D.R.<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfC\u00f3mo solicito una cotizaci\u00f3n para mi pr\u00f3ximo env\u00edo de mercanc\u00edas?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Puedes hacerlo directamente a trav\u00e9s de nuestro <a href=\"https:\/\/nagrup.com\/ad\/es\/contacto\/\">formulario de contacto<\/a> y nuestro equipo se pondr\u00e1 en contacto contigo lo m\u00e1s r\u00e1pido posible. O bien, enviarnos tu solicitud por correo a <a href=\"mailto:info.ad@nagrup.com\">info.ad@nagrup.com<\/a> <\/p>\n                    <\/dd>\n                                    <\/dl>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div id=\"logistica\" class=\"block-faq nagrup-block  block-faq--bg-white\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            <div class=\"col-md-4\">\n                <h3 class=\"block-faq__title\">Preguntas frecuentes sobre el servicio de <strong>log\u00edstica<\/strong><\/h3>\n            <\/div>\n\n            <div class=\"col-md-8\">\n                <dl class=\"block-faq__accordion\">\n                                        <dt class=\"block-faq__question\">\n                         \u00bfQu\u00e9 son los INCOTERMS?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Son un conjunto de reglas internacionales, regidas por la C\u00e1mara de Comercio Internacional, que determinan el alcance de las cl\u00e1usulas comerciales incluidas en el contrato de compraventa internacional.<br \/>\nLos Incoterms tambi\u00e9n se denominan cl\u00e1usulas de precio, ya que cada t\u00e9rmino permite determinar los elementos que lo componen<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfCu\u00e1les son los INCOTERMS m\u00e1s comunes para realizar mis env\u00edos?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Hay varios tipos de INCOTERMS que determinan las obligaciones entre comprador y vendedor. Las condiciones m\u00e1s comunes para el transporte de mercanc\u00edas son: <\/p>\n<p><strong>DAP:<\/strong> Delivered at Place &#8211; Entregada en lugar, es cuando el vendedor entrega la mercanc\u00eda, con transmisi\u00f3n del riesgo, cuando esta se pone a disposici\u00f3n del comprador en los medios de transporte preparada para la descarga en el lugar de destino acordado. El vendedor corre con todos los riesgos de llevar la mercanc\u00eda hasta el lugar acordado <\/p>\n<p><strong>DDP:<\/strong> Delivered Duty Paid &#8211; Entregada con derechos pagados, significa que el vendedor asume todos los gastos y riesgos hasta que la mercanc\u00eda llega al lugar acordado, lista para su descarga. Esto incluye el despacho de aduanas tanto en el pa\u00eds de origen como en el de destino. El vendedor es responsable de todos los tr\u00e1mites aduaneros y del pago de impuestos y aranceles, garantizando que el comprador reciba la mercanc\u00eda sin tener que preocuparse por estos procesos  <\/p>\n<p><strong>EXW: <\/strong>En f\u00e1brica o Ex Works consiste en que el vendedor solo es responsable de entregar las mercanc\u00edas en sus instalaciones propias o externas designadas por \u00e9l mismo. El comprador asume todo el riesgo desde all\u00ed hasta el destino. En condiciones Ex Works, el vendedor pone la mercanc\u00eda a disposici\u00f3n del comprador en sus propios locales, pero no tiene ninguna obligaci\u00f3n de cargar la mercanc\u00eda en el veh\u00edculo que venga a recogerla, ni tampoco de despachar la mercanc\u00eda para la exportaci\u00f3n  <\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfQu\u00e9 informaci\u00f3n necesito para realizar los tr\u00e1mites de importaci\u00f3n y exportaci\u00f3n de mercanc\u00eda?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Adem\u00e1s del servicio de transporte, en naGRUP tambi\u00e9n ofrecemos la gesti\u00f3n integral de todos los tr\u00e1mites aduaneros para que no tengas que realizar ninguna otra gesti\u00f3n. De esta manera, garantizamos que la documentaci\u00f3n est\u00e9 en orden, permitiendo un transporte m\u00e1s \u00e1gil a la hora de realizar la exportaci\u00f3n e importaci\u00f3n. Si necesitas m\u00e1s informaci\u00f3n sobre nuestro servicio de aduanas, puedes consultar el apartado: <a href=\"https:\/\/nagrup.com\/ad\/serveis\/gestio-de-duanes\/\">Gesti\u00f3n de Aduanas<\/a>  <\/p>\n                    <\/dd>\n                                    <\/dl>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n<div id=\"puntos-recogida\" class=\"block-faq nagrup-block  block-faq--bg-gray\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            <div class=\"col-md-4\">\n                <h3 class=\"block-faq__title\">Preguntas frecuentes sobre los <strong>puntos de recogida<\/strong><br\/><\/h3>\n            <\/div>\n\n            <div class=\"col-md-8\">\n                <dl class=\"block-faq__accordion\">\n                                        <dt class=\"block-faq__question\">\n                         \u00bfEn qu\u00e9 consiste el Punto de Recogida?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Es un servicio que ofrecemos desde naGRUP que te permite recoger tus compras online en nuestras plataformas ubicadas en Lleida y La Farga de Moles<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         Para compras online desde Andorra en cualquier tienda online extranjera, \u00bfpuedo hacer cualquier compra por internet (Amazon, AliExpress, Leroy Merlin, etc.) y enviarla a La Farga de Moles para pasar a recogerla?<br\/>                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>S\u00ed, solo tienes que realizar el pedido en la tienda online, indicar tu nombre y tel\u00e9fono de contacto para que podamos avisarte y la direcci\u00f3n de entrega de naGRUP La Farga de Moles:<\/p>\n<p>naGRUP<br \/>\nCtra. Andorra<br \/>\nNac.145 Km. 9<br \/>\n25799 La Farga de Moles<br \/>\nEspa\u00f1a <\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfCon qu\u00e9 empresas trabajan en los puntos de recogida?<br\/>                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>En La Farga de Moles puedes recoger tus pedidos realizados a trav\u00e9s de cualquier tienda online en nuestro horario de 09h a 18h<\/p>\n                    <\/dd>\n                                        <dt class=\"block-faq__question\">\n                         \u00bfDebo declarar en la aduana la mercanc\u00eda que recojo desde La Farga de Moles?                    <\/dt>\n                    <dd class=\"block-faq__answer\">\n                        <p>Siempre ser\u00e1 necesario hacer una declaraci\u00f3n verbal, acompa\u00f1ada de una factura detallada de la mercanc\u00eda en la aduana andorrana. En caso de querer realizar un Tax Free del IVA, toda mercanc\u00eda inferior o igual a 300 \u20ac queda exenta de pagar IGI <\/p>\n<p>Para m\u00e1s informaci\u00f3n, ir al siguiente enlace<\/p>\n<p>https:\/\/www.duana.ad\/images\/stories\/Declaracio_mercaderies.pdf<\/p>\n                    <\/dd>\n                                    <\/dl>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\n\n\n<p><\/p>\n\n\n\n<div class=\"block-text-media block-text-media--layout-right block-text-media--bg-white block-text-media--style-default nagrup-block\">\n\n    <div class=\"container\">\n        <div class=\"row\">\n\n            \n            <div class=\"col-md-6 order-md-last\">\n                <div data-aos=\"fade-left\">\n                                <\/div>\n            <\/div>\n            <div class=\"col-md-6 d-flex align-items-center\">\n                <div class=\"block-text-media__content\">\n                    <h3 class=\"block-text-media__title\">\u00bfNecesitas m\u00e1s informaci\u00f3n?<\/h3>\n                    <p>Si tienes alguna duda o consulta, rellena este formulario, nuestro equipo se pondr\u00e1 en contacto contigo<\/p>\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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gfield--input-type-consent gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Consentimiento comunicaciones comerciales.<\/legend><div class='ginput_container ginput_container_consent'><input name='input_8.1' id='input_6_8_1' type='checkbox' value='1'    aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_6_8_1' >Acepto que se traten mis datos para recibir las ofertas y novedades.<\/label><input type='hidden' name='input_8.2' value='Acepto que se traten mis datos para recibir las ofertas y novedades.' class='gform_hidden' \/><input type='hidden' name='input_8.3' value='32' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_6_7\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent 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\/><input type='hidden' name='input_7.3' value='32' class='gform_hidden' \/><\/div><div class='gfield_description gfield_consent_description' id='gfield_consent_description_6_7' tabindex='0'><strong>Informaci\u00f3n sobre protecci\u00f3n de datos:<\/strong><br \/>\n<br \/>\nTrataremos tus datos personales para atender tu solicitud y, en caso de que otorgues tu consentimiento expreso, para enviarte informaci\u00f3n sobre novedades y promociones relacionadas con nuestros servicios. 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